COVID-19 Rental Policies, Local Impact, & Disclaimers

Coastal Realty Vacation Rentals  has been committed to providing the best customer service in our industry for over 27 years.  During this difficult time, we are following government regulations and guidelines as reported by the World Health Organization and Center for Disease Control.  As information is received, we will be continuing to update this page for your reference.

Updated September 29, 2020

St. Johns County has been APPROVED for Short Term Vacation Rentals!

 

St. Johns County has provided us with a Plan for Opening Short Term Vacation Rentals, which must be adhered to by all vacation rental companies in St. Augustine. To view the plan in its entirety, please click here. Please note that we DO NOT know the time frame for how long this plan will be enforced as it will be subject to future State Executive Orders and County Ordinances.

  • Reservations must "maintain adequate time" between a guest departure and a guest arrival to allow for effective cleaning and disinfecting of the rental unit. In order to adhere to this policy, some of our reservations will require 24 hours between guest stays. If you have previously reserved a reservation that is a "back-to-back" with another guest arrival or departure, you may be subject to leaving a day earlier than expected. The rental manager will be in contact with you should your reservation require this or you can contact them directly for further information.

 

Florida State Enters Phase 3

  • Restaurants, bars, and retail stores are allowing 100% occupancy for indoor capacity, and if restaurants have outdoor seating, guests can sit outside conforming to social distancing guidelines. Carry out and delivery is still available!    
  • State parks are open. 
  • Museums & libraries will reopen at 50% occupancy.
  • Hair salons and barber shops are open.
  • Fitness centers and gyms are open and can operate at 100% capacity.
  • Entertainment venues, such as movie theaters, can reopen with 50% capacity.  

St. Augustine/St. Johns County Reopening

  • The City of St. Augustine Beach is mandating all people inside businesses where social distancing is not possible to wear masks.  The City of St. Augustine (Historic District) strongly encourages the use of face coverings.
  • St. Johns County beaches are OPEN.
  • St. Augustine Attractions are open, including The St. Augustine Alligator Farm and the St. Augustine Lighthouse.
  • Nights of Lights is scheduled for November 14, 2020-January 31, 2021.  The traditional lighting ceremony and free shuttle services provided by the City have been canceled.
  • Rhythm & Ribs Festival has been postpone to November 2020.

Beach and Tennis Updated Policies & Procedures

Our company has taken a very flexible approach to our normal cancellation policy.  We understand the impact that this pandemic has had on everyone and we continue to work with our rental owners and guests through this difficult time.  We also know that our online travel agency partners that we work with, including Airbnb & Vrbo, have also adopted more flexible policies, and we are adhering to those.

 

For reservations made prior to March 13, 2020:  Guests have the option to reschedule their reservation to a future date OR receive a full refund of the amount paid, minus the cost of our nominal reservation fee (ranges from $30-$70, depending upon the property).  

 

2021 Snowbirds:  Notifications of cancellation need to be made 3 months prior to arrival. 

 

For reservations made after on or after March 13, 2020:  Guests have the option to reschedule their reservation to a future date.  These reservations, as well  as any new reservations made, will be subject to our normal cancellation policy.

 

Housekeeping & CDC Guidelines

Housekeeping has always been an integral aspect of our business, and we have ensured that our housekeepers are continuing with the same high standards that we have always required of them. We have put additional sanitizing and disinfecting measures in place across all of our properties, as required by the CDC.

 

CDC Resources

CDC Safety Plans 

We understand the uncertainty facing everyone as we navigate through this time together. If you should have any questions or concerns, please Contact Us and we will be more than happy to help you.  Please continue to stay informed.  We have included a few websites that are the best resources for the current state of affairs.

 

 

Coastal Realty's goal is to protect its team members, partnering owners, vendors, and guests in all aspects of our business.  We sincerely hope that everyone remains safe and healthy during this time, and we look forward to seeing you all again in St. Augustine Beach!